Witwithwords Blog

Archive for January 2010

Happy New Year! Cell phone software experts – I need you to design a new cell phone app – one that is attached to my person.
Visiting my sisters and we decide to see “It’s Complicated.” When everyone goes to shut off their cell phones in the theater, I can’t find mine. Seeing as I tend to misplace things when I visit, everyone laughs about it. We enjoy the flick enormously!
When I get back to my sister’s and brother’s house, the search begins. We’re tired and it’s past midnight, so we decide to sleep on it. Next a.m., everyone and I are taking apart everything I have packed with me, searching tables, cars, jacket pockets, the floors, etc., hoping it turns up. We retrace my steps the following day. We call the number several times, hoping it will ring, or that some Good Samaritan will call and say they found it. Ha, no such luck!
Travel back to Beantown is delayed by the snow. I am lost without my cell phone. First stop back is to the AT&T store to purchase a new phone – AGAIN! (This is the third one I have lost in 3 years – one fell in water, one literally burned up in my ear and one got smashed after I dropped it! I have tried the insurance route and that is a pain, as the replacement comes by snail mail.)
When I tell the manager of the store, she pulls up my account and sees that someone has stolen my phone with the first call coming from where the movie theaters were. Nice – they racked up 100s of calls in 24 hours to Jamaica, Haiti, Jersey City, NJ, Montreal and Yemen and the Middle East. Did I make any of these international calls? NO, NEVER – my plan doesn’t include that. Plus, I don’t know anyone in these countries! For proof, all she has to do is see that I have been a faithful customer for 8+ years with no international calls, except once when I pre-arranged for calls when I was vacationing in Mexico. Two hours later and I have documented my appeal of these charges. I now have to wait until the billing cycle is over and then make my case again, to avoid extra charges.
I am now re-programming all of my favorite numbers & learning all the new features. In the meantime, seriously, cell phone software geeks, listen up – I and many others like me would welcome an invention for preventing loss of a personal cell phone. I could be your official tester!

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